Getting Started
The purpose of documentation is to provide the user manual guideline for Digiplus Group.
1. What is Coraool Platform?
Digital Consumer Operation Workstation covering end-to-end Consumer App oriented management and operation needs. It aims to create a digital operation workflow model to build measurable and sustainable consumer operation for employees. Current release was included:
- Insight +
- Other features are on the way (creative center, traffic engine e.g.)
2. System Requirements
macOS, Windows (including WSL), and Linux with mainstream browsers are supported. Here are the official best recommendations:
For Desktop
For Mobile
- Chrome https://www.google.com/chrome/
- Vivaldi https://vivaldi.com/
3. Apply New Account
3.1 Application
Contact your line-manager by Lark or Email to : [email protected] apply access account. Here is the application template:
_10Last/First Name: Jason Lee_10Department: Online Operation_10Email: [email protected]_10Role: Guest_10Reason:_10Daily operation needs, apply from 10/01/2023 to 11/01/2023
3.2 Authentication
For Enterprise user cases, we support multiple safe ways to authentication. Currently, the methods we support:
- Enterprise Email: Enterprise user cases fully bind with enterprise email address, can't authenticate with personal email.
- Enterprise Lark Account (On the way) - one click to complete
| Login (normal) | Login (strenth security level by two factior) | |
|---|---|---|
| User Experience |  Enter your email and password to log in to the platform. |  |
| Configration | The email address and password can be obtained from the relevant staff. |  The login page provides the secondary verification code to improve account security. You can set the secondary verification code through Personal Center - Security - or send the secondary verification code by email. |
3.3 Account Security
3.3.1 Security Principle
Critical settings to keep your account safe and control the leakage of sensitive data, please access to setup your configuration https://digiplus.coraool.com/account/profile.
- Complexity of password: must reach security level of password setting, mixed with lowercase/uppercase/digital/words more than 8 lengths.
- Enable two-factor authentication: Strongly recommend enabling the feature by default, raising the security level to keep your account safe, it will double validate with your account based on the dynamic password.
- Forgot password/two-factor, please reach your company admin to reset.
3.3.2 Enable Two-factor
a) Enable the feature, input a private key for security token generation.
b) Generate the two-factor QR code, recommend downloading and saving it on your computer.
c) download the tool to scan and generate the dynamic token, support most mainstream authenticator tools. Recommend using google authenticator:
Download for Android https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
Download for iOS https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
d) Validate your initial dynamic code to enable the feature. You can also use the email notification to send the dynamic code to your enterprise email address.
3.4 Notification
Notification feature was designed for feature release, data updates and any admin announcement through the system. It's important to enable it if u are sensitive to changes and stability.
Currently, the notification is only supported by email.
4. Apply Permission by RBAC
The system supported role-based access control. Please contact your admin to understand the details and apply for the necessary permission.
Here is the default role list supported by system, it might dynamically changed.
| Role | Permission |
|---|---|
| Admin | Access to all and manage the overall system including accounts / permission |
| A Team | General manager team, able to access aerial and sensitive data. |
| Analysis | Analysis or BI team, they are able to access the overview and strategy level based on the analysis needs. |
| User Operation | Access to customer lifecycle management needs. |
| Channel Operation | Access to channel operation needs. |
| Guest | Access to basic permission. Usually it's the status of waiting for further permission change. |
5. Features of Glance
6. Feedback & Issues
6.1 Feature Request
You can always raise the ticket for us if you have any specific support or suggestion. https://devops.aliyun.com/projex/project/4555e2e8f1e3a71dda2598d65d/req
Title: [Bisiness group] - [Domain] - [Request], e.g. BP - USER OPERATION - NEW REQUEST
Detail Request: Ticket will only be processed when the details are filled in with the template
PIC: Assign it to the responsible PIC (*See PIC by Domain)
Biz domain: Place a tag according to business domain.
Usually, you will get a response within 1 business day.
6.2 Issue Request
https://devops.aliyun.com/projex/project/4555e2e8f1e3a71dda2598d65d/bug
Before raising an issue, please read FAQ to get answers to general questions.
Here is the template:
Fill in the following mandataory fields: Title: [Bisiness group] - [Domain] - [Issue], e.g. DP - OM - Lost of XX data
Detail issue: Ticket will only be processed when the details are filled in with the template
PIC: Assign it to the responsible PIC (*See PIC by Domain)
Biz domain: Place a tag according to business domain.
Usually, you will get a response within 1 business day, if P0 issue is processed within an hour.
If still can't answer your question, please scan the QR code below to contact us.
7. FAQ
7.1 Forgot Password/OTP
The enterprise version doesn't provide a self-servered password recovery program. Please reach your admin to the account for you.
7.2 Can I Apply for Multiple Roles
Yes, it's by design. depending on your real business user cases needs.
7.3 Can I Create a Customized Dashboard
Not yet, but the feature is in the pipeline.
8. Contact us
If u have any further issues or feedback, please scan the QR code contact with us.
